✨Refund Policy ✨

Our Promise to You At Sparked Art, we put a lot of care into every order and want you to be excited when your parcel arrives. Because our DIY glitter kits and creative products are prepared especially for our customers, we don’t offer returns or exchanges simply for changing your mind.

 

For our custom artwork, every piece is individually created and finished by hand. No two pieces will ever be exactly the same — that’s part of what makes them special. If something isn’t right with a custom piece, please contact us. We want you to love what we’ve created for you and will work with you to find a solution, including making adjustments or recreating the piece where appropriate.

 

Something Wrong With Your Delivery? Occasionally things can happen during packing or delivery. If your parcel arrives damaged, something is faulty, or we’ve accidentally sent you the wrong product, please let us know as soon as you can. Send us your order details along with a couple of clear photos showing the problem. This allows us to work out what has happened and organise the best way to fix it for you.

 

Refunds If we determine that a refund is the appropriate solution, it will be returned using the same payment method used when placing your order. After we process the refund, your bank or payment provider may take several business days to show the funds back in your account.

 

Australian Consumer Rights Our policies operate alongside your rights under Australian Consumer Law. Nothing in our returns policy limits any rights or remedies you may be entitled to where a product is faulty, damaged or not as described.

 

Need to Chat With Us? We’re a small creative business, so if there’s ever a problem with your order, please reach out. We would much rather have the opportunity to sort things out and leave you happy with your Sparked Art experience. Sparked Art Your photos. Your creativity. Your sparkle.